In an effort to reduce expensive and time consuming returns, Feathered Roan asks customers to please check all sizing carefully and recommends asking Feathered Roan questions about sizing and fit uncertainties prior to making a purchase. In an effort to assist the customer in being pleased with their purchase, Feathered Roan offers the following return policy:
• Returns are accepted for store credit or an exchange less shipping costs. All sale items and jewelry are FINAL SALE and cannot be returned. All returns must be sent back shipping cost pre-paid and arrive back to Feathered Roan within 14 days of initially receiving the product. Returned product must be in NEW condition. Items should be unworn, undamaged and free of marks, perfumes, deodorant, animal hair, in original packaging, and original tag(s) attached.
• To initiate a return, you must contact Feathered Roan with rationale before shipping your item(s). We will refuse any packages sent without prior contact. Once item(s) is/are received, your exchange and/or store credit will be processed within 2-3 business days.
• Buyer is responsible for shipping costs for returns and it is recommended to keep tracking number for return shipment. Feathered Roan is not responsible for any lost returns.
• If the attempted return does not meet the above criteria, the item(s) will be returned to you at your cost.
• Feathered Roan is not responsible for lost, stolen, or damaged items.
• Sale items and accessories are final sale and cannot be returned.
• If an item you receive is damaged or incorrect upon arrival, please contact Feathered Roan within 3 business days for further assistance.
• All shipping charges are non-refundable.